Terms & Conditions

1. Who these terms are with

These terms are between Lowha Limited, registered in England and Wales under company number 17228580, registered office 59 Swanswell Road, Solihull, England, B92 7ET (“we”, “us”), and the business placing the order (“you”).

By placing an order you confirm you are acting in the course of a business and that the person placing it has authority to bind that business.

2. Definitions

• Appliance — the Albatross hardware unit described in your order.
• Software — the operating system image, model weights and client application we supply with the Appliance.
• Setup Services — installation, configuration, integration and training services we perform for you.
• Order — your request to purchase, and Contract — an Order we have accepted in writing.

3. How a contract is formed

Anything on this website is an invitation to treat, not an offer. Your Order is an offer to buy. A Contract exists only when we confirm your Order in writing, stating the configuration, price, and expected delivery and installation dates.

We may decline an Order — for example if we cannot secure components at the quoted price, if we cannot deliver to your location, or if the Appliance is not a suitable fit for what you have described.

4. Price and quotations

Indicative pricing is £4,000 for the Appliance and £1,000 for Setup Services, both exclusive of VAT. VAT is charged at the prevailing rate.

Component pricing — particularly graphics processors and memory — is volatile. Written quotations are valid for 14 days and the final price is the one confirmed in your Order acceptance. We will never increase a price after a Contract is formed; if we cannot meet a quoted price before acceptance we will tell you and you may withdraw your Order at no cost.

We cover the whole of the United Kingdom. Delivery and installation travel are included in the prices above — there is no surcharge for your location.

5. Payment

Unless otherwise agreed in writing, payment is due in full before we begin your build. We accept bank transfer and card payment. Where we agree credit terms, invoices are payable within 30 days and we may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 on overdue sums.

6. Build and delivery

Each Appliance is built to order. We do not hold stock and we do not order components until your payment has cleared. Our typical lead time is 10 to 15 working days from cleared payment to delivery, but delivery dates are estimates and not of the essence unless we have agreed otherwise in writing.

Where a delay is caused by component supply, we will tell you promptly and give you the option to wait, change configuration, or cancel for a full refund of anything paid.

Risk in the Appliance passes to you on delivery. Title passes to you when we have received payment in full.

You must inspect the Appliance on delivery and tell us about any visible damage or shortage within 3 working days.

7. Setup Services and on-site consultancy

7.1 On-site consultancy visits

We also sell a standalone on-site consultancy visit at a fixed fee of £500 excluding VAT. This is separate from the supply of an Appliance and is not conditional on you buying one.

The fee is not sold by the hour. What you are buying is a single on-site visit at which we install and configure the AI tooling described in your booking, and we will remain on site during that visit until that agreed scope is installed and working. The fee is payable in full at the time of booking and the appointment is only reserved once payment has cleared. We cover the whole of the United Kingdom and travel is included.

Agreed scope means the systems, number of users and tasks you describe to us when booking, confirmed by us in writing before the visit. If a visit cannot be completed because we underestimated work that you had described accurately, we will return and finish it at no further charge.

If, on arrival, your business is materially different from what you described — significantly more users, machines or systems, or work outside the agreed scope — we will tell you before continuing and either agree a reduced scope for that visit or quote you for a further visit. We will never incur additional charges without your agreement.

The following are not included in the fee: bespoke software written to order; hardware of any kind; the cost of any third-party subscription, licence or usage the installed tools themselves charge for; remediation of pre-existing faults in your IT; and ongoing support after the visit, which is available separately.

Third-party software installed during the visit is licensed to you by its own licensor on its own terms. Where that software is paid for or metered by its provider, those costs are yours and are not included in the fee.

You must provide safe access to the premises, access to the relevant equipment, a working internet connection, and a person with authority to approve software being installed. If we cannot carry out the visit because those are not available, the visit is treated as a late cancellation under 7.2.

7.2 Rescheduling and cancellation of visits

• You may reschedule free of charge up to 48 hours before the appointment.
• You may cancel and receive a full refund if you give us more than 48 hours' notice. Refunds are returned to the original payment method, normally within 5 working days.
• Cancellations within 48 hours, and appointments where nobody is available at the premises, are not refundable, because the reserved time can no longer be offered to anyone else.
• If we cancel or cannot attend, you choose between a new date and a full refund.

7.3 Setup Services supplied with an Appliance

Setup Services are performed at your premises on a date agreed with you. You are responsible for providing safe access, a suitable location, mains power, a network connection, and the co-operation of anyone whose systems we need to connect to. If we cannot complete installation because those are not available, we may charge a reasonable re-visit fee.

Setup Services are performed with reasonable care and skill. We do not warrant that every third-party system you ask us to integrate with will be compatible; where we identify an incompatibility we will tell you and agree an alternative.

8. Warranty

We warrant the Appliance against defects in materials and workmanship for 3 years from delivery, on a return-to-base basis. If a covered fault occurs, we will repair or replace the Appliance or the affected component at our option, and cover carriage both ways within mainland UK.

The warranty does not cover:

• damage from misuse, accident, liquid, or unsuitable environment;
• damage from power surges, or use outside stated electrical specifications;
• modification of the hardware, or opening the chassis, without our prior agreement;
• fair wear and tear, or consumable degradation such as NVMe write endurance being exhausted through use;
• faults caused by software you install yourself outside the supplied environment.

We are the manufacturer of record for the Appliance. You deal with us directly, not with individual component vendors.

9. Software, models and licences

The artificial intelligence model weights supplied with the Appliance are third-party open-source software licensed under their own terms — the model shipped at the time of writing is licensed under Apache 2.0. Those licences grant you rights we cannot restrict and impose conditions we cannot waive. Copies are provided with the Appliance.

We grant you a non-exclusive, perpetual licence to use the Albatross operating system image and client application on the Appliance you have purchased, for your own business purposes. You may not redistribute, resell or sublicense them separately from the Appliance.

Model updates provided during a support period are provided on the same terms. We do not guarantee that any particular third-party model will remain available or will run on your hardware indefinitely.

10. What the Appliance does and does not do

Artificial intelligence models produce output that can be inaccurate, incomplete or misleading, and they can do so confidently. The Appliance is a tool to assist your people, not a substitute for professional judgement.

You must not rely on output from the Appliance as legal, financial, medical, tax or other professional advice, and you remain responsible for checking output before acting on it. You are responsible for how your business uses the Appliance, including compliance with data protection law in respect of any personal data you process with it.

Performance figures we publish are stated as measured or as engineering estimates. Estimates are exactly that, and actual throughput will vary with model, quantisation, context length and concurrent use.

11. Your responsibilities

• Keep the Appliance in a suitable environment with adequate ventilation and a stable mains supply.
• Maintain your own backups. The Appliance is not a backup system and we are not responsible for data held on it.
• Control access to it on your network, and keep issued credentials secure.
• Do not use it for anything unlawful, or to generate material that infringes someone else's rights.

12. Liability

Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any other liability which cannot lawfully be limited or excluded.

Subject to that:

• we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of or corruption of data, or any indirect or consequential loss;
• our total liability arising under or in connection with a Contract, whether in contract, tort (including negligence) or otherwise, is limited to the total sums paid by you under that Contract.

This reflects the allocation of risk between us and is reflected in the price. You should maintain your own insurance accordingly.

13. Cancellation and returns

Because every Appliance is built to your order, you may cancel free of charge at any time before we place the component order with our manufacturing partner. After that point, cancellation may incur our reasonable costs already committed, which we will evidence to you.

We do not offer a general right of return for change of mind on build-to-order hardware. Statutory consumer cancellation rights do not apply to business purchases.

14. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including component shortages affecting the wider market, supplier failure, industrial action, power or network failure, fire, flood, or government action. If such an event continues for more than 8 weeks either of us may cancel the affected Contract and we will refund sums paid for undelivered goods and services.

15. Compliance and disposal

Appliances are UKCA marked. As manufacturer of record we are registered under the Waste Electrical and Electronic Equipment Regulations. At end of life, contact us and we will tell you how to return the unit for proper disposal.

16. Website terms of use

This website is provided for information. We take care to keep it accurate but do not warrant that it is free from error, and specifications may change. Content on this site is our property or used under licence, and may not be reproduced commercially without our permission. Do not attempt to gain unauthorised access to this site or interfere with its operation.

17. General

• A Contract, together with our written Order acceptance, is the entire agreement between us and supersedes prior discussions.
• If any provision is found unenforceable, the rest continues in force.
• A person who is not a party to a Contract has no rights under the Contracts (Rights of Third Parties) Act 1999.
• We may update these terms for future orders; the terms that apply to your Contract are those published when we accepted your Order.

18. Governing law

These terms and any Contract are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

19. Contact

Lowha Limited, 59 Swanswell Road, Solihull, England, B92 7ET. Email hello@albatrosss.ai.

Last updated 17 August 2026 · Company no. 17228580